Christopher Ancheta

[email protected]

With over a decade of experience in the information technology sector, I have cultivated a diverse skill set that spans IT support, server administration, web development, and networking. I recently concluded a successful 9-month secondment as an ICT Automation Specialist, where I focused on streamlining operations and enhancing productivity through automation. Now, I have resumed my role as a Site Support Specialist, continuing to deliver high-quality technical support and innovative solutions. Throughout my career, I have excelled in providing efficient technical assistance, both in-person and remotely, ensuring swift resolution of complex hardware and software issues. My expertise extends to managing Linux and Windows server environments, developing web solutions, and optimizing network infrastructure to improve operational efficiency. My professional objective is to drive continuous improvement and innovation within IT environments, contributing to the overall success of the organization.

Experience

ICT Site Support Specialist

Auckland Council

  • Responsible for providing predominately first, second- and third-line end-user computing support, ensuring uninterrupted operations and excellent customer service to users at all Auckland Council locations.
  • Responded to and resolved IT support ticket queries in an organized and timely manner while constantly updating users on the status of their requests.
  • Monitoring existing support ticket statuses and conditions via ServiceNow while maintaining documentation of ticket resolutions.
  • Log and track user-reported incidents and service request using Service Now and asset Registry management.
  • Installation, configuration and ongoing usability of computer, laptops and communication devices, peripheral equipment and software/application
  • Computer management, remote control, software distribution and hardware and software inventory using SCCM
  • Collaborate with vendors to escalate and resolve complex technical issues

Aug. 2, 2021 - Present

ICT Automation Specialist

Auckland Council

  • Design, test and implement QA quality tests using PowerShell and HP Operational Orchestration.
  • Write code to automate specific process using PowerShell.
  • Identify issues and bugs in service, development and business process.
  • Communicate with end-users, customer to create the best automation strategies.
  • Collaborate with other business departments to understand how automation can improve companies’ productivity.

Jan. 8, 2024 - Sept. 30, 2024

Desktop/Network Technician

New Era IT

  • Provide excellent customer service and support and provide solutions to all clients, both internal and external
  • To provide quality onsite and remote support and issue resolution.
  • Monitoring jobs logged via ConnectWise.
  • Assisting and adapting to implementation of new and existing computer network rollouts and upgrades.
  • Provide a vital communication link between the client, account manager and team leader.
  • Active Directory, user management and group policies

Oct. 26, 2020 - Aug. 2, 2021

IT Site Support Staff

Smartlogic Ltd

  • Provide thorough support and problem resolution for client’s inquiries hardware and software issues
  • Company website Management and Web design for client
  • Network configuration and troubleshooting
  • Computer Hardware and software troubleshooting, assembly and deployment
  • Medtech 32 support for clinics
  • Maintain and set up back up for client’s server

Aug. 26, 2019 - Oct. 16, 2020

Computer Maintenance Technician II

Mariano Marcos Memorial Hospital and Medical Centre – Department of Health

  • Managing Hospital Information System (Integrated Hospital Operations Management Program), primary point person for any issues. Configure and develop module to cater the needs of the Hospital.
  • Desktop support activities on windows 7,8,10. laptop, printers, mobile device and peripherals, OS installation and upgrade, windows applications installation, data backup and recovery, desktop assembly and changing damage hardware parts.
  • Install CCTV to areas of Hospital and primary point person in operating, troubleshooting and reviewing CCTV footage
  • Network administration (cabling, router, switch, hub and AP installation and configuration.)
  • Server management (AD roles and policy), security, and database administration (MSSQL, MySQL).
  • Firewall management using Sophos, pfsense
  • Schedule quarterly preventive maintenance for all computers and peripherals to ensure long life of the equipment
  • Maintained department inventory and software databases
  • Prepare monthly report progress on information system equipment status, projects and future upgrades.
  • Developed web applications concerning the department.
  • Train student in the field of Electronics and Computer

Jan. 26, 2015 - June 28, 2019

Instructor

Mariano Marcos State University

  • Computer repair and assembly
  • Network Cabling and Configuration
  • Troubleshoot various electronic equipment
  • Teach Computer application such as Photoshop, MS Office (Word, Excel, PowerPoint)
  • Web programming (Laravel, HTML, CSS)

June 11, 2012 - Jan. 12, 2015

Education

ICAgile Certified Professional (ICP)

Auckland Council Building Level 29

ICAgile Certified Professional (ICP)

April 1, 2023 - Present

ITIL 4 Foundation

Auldhouse -338 Ponsonby Road, Ponsonby, Auckland 1011

ITIL 4 Foundation

May 1, 2022 - Present

License Electronics Engineer

Institute of Electronics Engineer of the Philippines

Institute of Electronics Engineer of the Philippines Licensure Examination

April 1, 2009 - Present

Mariano Marcos State University - Philippines

Bachelor of Science
Major in Electronics and Communications Engineering
March 4, 2002 - May 25, 2007

Skills

  • Linux Server Administration
  • Virtualization - Proxmox Server
  • Docker, Git, Ansible
  • Windows Server - Active Directory and SCCM with Powershell - WebIIS
  • Automation - HP Operational Orchestration (HPOO)

Full Stack Developer

Django, Laravel, Vue JS,HTML, CSS, JS, Postgresql, MySQL and MSSQL, NginX, Gunicorn, WebIIS
Workflow

    Design and Development

  • I design and deploy web applications with a focus on flexibility, performance, and local control.
  • Backend development is handled using Django.
  • Frontend interfaces are built with HTML5, CSS, JavaScript, Bootstrap, and Materialize for responsiveness and interactivity.

    Deployment & Hosting

  • Proxmox is used for virtualization and local server management.
  • Applications are hosted on Ubuntu within Docker containers for seamless isolation.
  • Postgres is the primary database for robust data management.
  • Cloudflare provides a reverse proxy, improving security and optimizing traffic.
  • Windows Server IIS is leveraged for specific projects, supporting both MSSQL and Postgres databases.

    Benefits & Control

  • Local hosting allows greater control over the environment.
  • Ensures robust, scalable, and secure deployments.

Interests

Home Lab Enthusiast: Devote personal time to a dynamic home lab environment. I enjoy tinkering with servers, writing code, and utilizing open-source applications. This combination lets me explore and create within the realm of technology right from the comfort of my home.