Christopher Ancheta

[email protected]

Experienced IT support professional with over 10 years of experience supporting business-critical applications in fast-paced environments. Strong analytical and troubleshooting skills, with a calm, methodical approach to diagnosing and resolving incidents. Experienced in application support, maintenance, and technical change, with a solid understanding of system integrations and dependencies. A collaborative team player who works closely with engineers, product owners, and external vendors to support stable releases and reliable service delivery.

In addition to endpoint support, I bring working knowledge of server environments (Windows and Linux), networking fundamentals, and cloud collaboration tools. My focus is on maintaining reliable, secure, and high-performing devices that enable productivity across on-site and hybrid work environments.

Experience

ICT Site Support Specialist

Auckland Council

  • Provided Level 2–3 support for business-critical applications including office 365 suites support in a fast-paced, multi-site environment, ensuring minimal service disruption and high system availability.
  • Diagnosed and resolved complex application, system, and endpoint issues using strong analytical and methodical troubleshooting approaches.
  • Managed application support, routine maintenance activities, and technical changes in line with organisational standards and change management processes.
  • Supported system integrations and authentication dependencies, ensuring stable connectivity and data flow across platforms.
  • Assisted with application updates, testing, and release activities to ensure smooth deployments and minimal operational impact. 
  • Monitored incidents and service requests through ServiceNow, maintaining detailed documentation, audit trails, and knowledge base articles.
  • Collaborated closely with engineers, product owners, infrastructure teams, and third-party vendors to investigate root causes and implement sustainable fixes.
  • Maintained a calm, structured approach when handling high-priority incidents, ensuring timely resolution and clear stakeholder communication.
  • Delivered clear technical guidance to end users and stakeholders to support system adoption and operational continuity.

Aug. 2, 2021 - Present

Full Stack Developer

TopITSolutions

  • Web development and application tailored to users business
  • Diagnose and resolve hardware and software issues across Windows and macOS environments.
  • Maintain client documentation, service records and data protection best practices.

April 1, 2025 - Present

ICT Automation Specialist

Auckland Council

  • Design, test and implement QA quality tests using PowerShell and HP Operational Orchestration.
  • Write code to automate specific process using PowerShell that interact with ServiceNow in. updating notes, assets, incident and request creation, etc..
  • Identify issues and bugs in service, development and business process.
  • Communicate with end-users, customer to create the best automation strategies.
  • Collaborate with other business departments to understand how automation can improve companies’ productivity.

Jan. 8, 2024 - Sept. 30, 2024

Desktop/Network Technician

New Era IT

  • Provide excellent customer service and support and provide solutions to all clients, both internal and external
  • To provide quality onsite and remote support and issue resolution.
  • Monitoring jobs logged via ConnectWise.
  • Assisting and adapting to implementation of new and existing computer network rollouts and upgrades.
  • Provide a vital communication link between the client, account manager and team leader.
  • Active Directory, user management and group policies
  • Maintained school inventory and software license

Oct. 26, 2020 - Aug. 2, 2021

IT Site Support Staff

Smartlogic Ltd

  • Provide thorough support and problem resolution for client’s inquiries hardware and software issues
  • Company website Management and Web design for client
  • Network configuration and troubleshooting
  • Computer Hardware, network and software troubleshooting, assembly and deployment
  • Medtech 32 support for clinics
  • Maintain and set up back up for client’s server

Aug. 26, 2019 - Oct. 16, 2020

Computer Maintenance Technician II

Mariano Marcos Memorial Hospital and Medical Centre – Department of Health

  • Managing Hospital Information System (Integrated Hospital Operations Management Program), primary point person for any issues. Configure and develop module to cater the needs of the Hospital.
  • Desktop support activities on windows 7,8,10. laptop, printers, mobile device and peripherals, OS installation and upgrade, windows applications installation, data backup and recovery, desktop assembly and changing damage hardware parts.
  • Install CCTV to areas of Hospital and primary point person in operating, troubleshooting and reviewing CCTV footage
  • Network administration (cabling, router, switch, hub and AP installation and configuration).
  • Server management (AD roles and policy), security, and database administration (MSSQL, MySQL).
  • Firewall management using Sophos, pfsense
  • Schedule quarterly preventive maintenance for all computers and peripherals to ensure long life of the equipment
  • Maintained department inventory and software databases
  • Prepare monthly report progress on information system equipment status, projects and future upgrades.
  • Developed web applications concerning the department.

Jan. 26, 2015 - June 28, 2019

Instructor

Mariano Marcos State University

  • Train student in the field of Electronics and Computer
  • Computer repair and assembly
  • Network Cabling and Configuration
  • Troubleshoot various electronic equipment
  • Teach Computer application such as Photoshop, MS Office (Word, Excel, PowerPoint)
  • Web programming (Laravel, HTML, CSS)

June 11, 2012 - Jan. 12, 2015

Education

ICAgile Certified Professional (ICP)

Auckland Council Building Level 29

ICAgile Certified Professional (ICP)

April 1, 2023 - Present

ITIL 4 Foundation

Auldhouse -338 Ponsonby Road, Ponsonby, Auckland 1011

ITIL 4 Foundation

May 1, 2022 - Present

License Electronics Engineer

Institute of Electronics Engineer of the Philippines

Institute of Electronics Engineer of the Philippines Licensure Examination

April 1, 2009 - Present

Mariano Marcos State University - Philippines

Bachelor of Science
Major in Electronics and Communications Engineering
March 4, 2002 - May 25, 2007

Skills

  • Windows Server / MS Active Directory Users, Groups and Policy
  • Virtualization - Proxmox Server
  • Docker, Git, Ansible
  • Automation - HP Operational Orchestration (HPOO)
  • Servicenow / Connectwise

Full Stack Developer

Django, Laravel, Vue JS,HTML, CSS, JS, Postgresql, MySQL and MSSQL, NginX, Gunicorn, WebIIS
Workflow

    Design and Development

  • I design and deploy web applications with a focus on flexibility, performance, and local control.
  • Backend development is handled using Django.
  • Frontend interfaces are built with HTML5, CSS, JavaScript, Bootstrap, and Materialize for responsiveness and interactivity.

    Deployment & Hosting

  • Proxmox is used for virtualization and local server management.
  • Applications are hosted on Ubuntu within Docker containers for seamless isolation.
  • Postgres is the primary database for robust data management.
  • Cloudflare provides a reverse proxy, improving security and optimizing traffic.
  • Windows Server IIS is leveraged for specific projects, supporting both MSSQL and Postgres databases.

    Benefits & Control

  • Local hosting allows greater control over the environment.
  • Ensures robust, scalable, and secure deployments.

Interests

Home Lab Enthusiast: Devote personal time to a dynamic home lab environment. I enjoy tinkering with servers, writing code, and utilizing open-source applications. This combination lets me explore and create within the realm of technology right from the comfort of my home.